Privacy Policy

Last Updated: 16/01/2025

Thank you for choosing Altores (“Altores,” “we,” “us,” or “our”). We are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our company, including but not limited to:

• Our website(s) and web applications;
• Our artificial intelligence (“AI”) services, automation services, and software suites;
• Other services we offer that link to or reference this Privacy Policy.

By accessing or using any of our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Who We Are

Altores is a Monaco-based company specializing in AI agents, automation services, and access to a software suite for our clients. We operate in compliance with applicable data protection laws, including the EU General Data Protection Regulation (“GDPR”), where relevant.

2. Information We Collect

We collect different types of personal information to provide you with our services and continually improve your experience.

2.1 Personal Data You Provide to Us

• Contact Information: Name, email address, phone number, and other similar information.
• Account Credentials: Username, password, or authentication tokens.
• Business Information: Company name, role or title, and other information relevant to business transactions or communications.
• Payment Information: Payment card details and billing information (if applicable), which may be processed via secure third-party payment processors.
• Communications: Any information you provide when you communicate with us (e.g., emails, chat messages, support tickets).

2.2 Information We Collect Automatically

• Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, and links clicked within our website or services.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your interactions with our services. You can learn more in our Cookie Policy (if applicable).
• Log Data: Logs of visits and usage, including timestamps and server logs.

2.3 Information from Third Parties

We may obtain information about you from third parties, such as analytics providers, advertising networks, or social media platforms, to supplement the personal data we already hold.

2.4 Information Through Hosted Software Solutions

In addition to the above, Altores may host software solutions on behalf of our clients. When you use these hosted services:

• User Content: We may process personal data contained in chat logs, messages, attachments, or other content that you or your users submit through the hosted software. This may include names, email addresses, and any other information voluntarily shared within the chat platform.
• Meta-Data: We collect and store operational data (e.g., timestamps of messages, usage statistics, and performance metrics) to maintain and troubleshoot the service, perform analytics, and ensure the platform runs smoothly.
• Altores’ Role: Depending on the context and contractual arrangements, Altores may act as a “data processor” while our client (the organization that contracted us for the hosted solution) serves as the “data controller.” This means we process the data on behalf of and in accordance with instructions from our clients.
• Data Retention and Security: We apply appropriate technical and organizational measures to protect the information processed via our hosted solutions. Access to hosted data is limited to authorized personnel and only when necessary (e.g., for maintenance, support, or compliance reasons). Unless otherwise specified in a separate agreement, we retain hosted data for as long as needed to fulfill the purposes defined by our clients or as required by law.
• Client Responsibilities: Our clients are responsible for ensuring that they have the right to collect, process, and share personal data within these hosted solutions, and for providing appropriate notices or obtaining necessary consents from the end users, in compliance with applicable privacy laws.

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3. How We Use Your Information

We use your personal data for the following purposes:

1. To Provide Our Services
   
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   • Facilitate account creation, login, and personalized experience.
   • Operate, maintain, and improve our AI bots, automation tools, and software suites.
2. To Communicate with You
   
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   • Respond to your inquiries, support requests, and feedback.
   • Send administrative information, such as updates to terms, policies, or security alerts.
3. To Improve Our Services
   
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   • Conduct research and analytics to enhance user experiences, develop new features, and refine existing tools.
   • Measure effectiveness of our marketing campaigns.
4. For Legal Compliance
   
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   • Comply with applicable laws, regulations, and legal processes.
   • Enforce our agreements, including our Terms of Service and this Privacy Policy.
   • Protect our rights, privacy, safety, or property, and/or that of our affiliates, users, or others.
5. For Marketing and Promotional Activities
   
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   • Send you marketing and promotional communications about our services or those of our partners (where consent is required, we will obtain it).

4. Legal Basis for Processing (for Users in the EEA/UK/Switzerland)

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, we only process your personal data when we have a valid legal basis to do so. This may include:

• Your Consent (Art. 6(1)(a) GDPR)
• Performance of a Contract (Art. 6(1)(b) GDPR)
• Compliance with Legal Obligations (Art. 6(1)(c) GDPR)
• Our Legitimate Interests (Art. 6(1)(f) GDPR) (e.g., to improve and safeguard our services)

5. How We Share Your Information

We may share your personal data in the following circumstances:

1. Service Providerssome text
   • With third-party vendors and service providers who perform services on our behalf (e.g., hosting, payment processing, analytics).
2. Business Transferssome text
   • In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
3. Legal Requirementssome text
   • If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Protecting Rights and Safetysome text
   • To protect the rights, property, or safety of Altores, our users, or others.
5. With Your Consentsome text
   • We may share your information for any other purpose disclosed to you and with your consent.

6. International Data Transfers

Altores is based in Monaco. Your information may be transferred to and processed in countries other than the country in which you are resident. Some of these countries may not provide the same level of data protection as your home country.

Where we transfer your personal data to countries outside of the EEA, UK, or Switzerland, we ensure such transfers are made in compliance with relevant data protection laws, and that appropriate safeguards are in place (e.g., Standard Contractual Clauses).

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you;
• Legal and regulatory requirements;
• Whether retention is advisable considering our legal position (e.g., applicable statutes of limitation, litigation, or regulatory investigations).

8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Rectification: You may request that we correct or update any inaccurate or incomplete personal data.
• Erasure: You may request that we delete your personal data in certain circumstances.
• Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances.
• Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Object to Processing: You may object to our processing of your personal data in certain circumstances, including for direct marketing purposes.
• Withdraw Consent: Where we rely on your consent to process your personal data, you may withdraw your consent at any time.

To exercise these rights, please contact us using the contact information in the Contact Us section below. We will respond to your request in accordance with applicable data protection laws.

9. Security of Your Information

We implement appropriate technical and organizational measures to protect the personal data we process. However, no security measure or method of data transmission can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

10. Children’s Privacy

Our services are not directed to children under the age of 16 (or other age as required by local law). We do not knowingly collect personal data from children under 16. If you believe we have collected personal data from or about a child, please contact us immediately, and we will take the necessary steps to delete such data.

11. Third-Party Links

Our services may contain links to third-party websites, applications, and services that are not operated by us. We are not responsible for the privacy practices of these third parties. We recommend that you review the privacy policies of any third-party site or service you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by posting the updated policy and revising the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically to stay informed of our latest privacy practices.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Altores
4-6 Avenue Albert II, MonacoTech, 98000 Monaco
[email protected]

We are committed to working with you to obtain a fair resolution of any privacy concern. If you believe we have not been able to assist with your complaint or concern, and if you are entitled to do so under applicable law, you have the right to lodge a complaint with your local data protection authority or Monaco’s data protection authority.

Thank you for trusting Altores with your personal data. We value your privacy and are committed to protecting and respecting it.

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